Currently, We do not accept returns.
Changing or Cancelling Your Order
Sometimes something happens and you need to change or cancel your order. We understand and are here to help, but you must contact us immediately! We try to package your order as soon as possible so it is important to contact us immediately. Our warehouse process orders quickly (usually within 2-4 hours) after that we will be unable to make any changes to your order.
Adding Items to an Order You Just Placed
Have you ever had that moment when you’ve just submitted your order and you see a top that makes your heart stop? Well, we have. First, contact us immediately! We may be able to add the item to your existing order, but only if The GI Jane Solutions have not already processed your order (usually within 2-4 hours). We cannot add additional items to your order once it has been processed. If you miss that window, place a new order for that can’t miss item, and, if it is within 24 hours of your previous order, contact us immediately. We will do our best to ship it out with your first order or waive the shipping fee on this additional order.
Just email us at firstname.lastname@example.org and include both order numbers in your message.